SIGMA BEAUTY FREE

they said it was OK but still wanted the other brush I ask them what other option there was because I don't feel that I should be responsible for sending back an item that they sent me that was defective. I had to contact them again they then stated that I would have to send back old defective brushes and pay for it myself I informed them that I had thrown away brush. The replacement arrived exactly the same. I only wish I had read these reviews before making my purchase!this purchase was a complete nightmare!! I contacted them because my F40 brush arrived with a huge hole/divet in it I had to argue w them about the hole being there because they wouldn't accelt it even after many pics. Horrible company that lies an doesn't care for customers I also will stop recommending their products. I will not be purchasing anymore Sigma products, if whatever deal /sale I want to enjoy will not only be negated by shipping, but actually cost me more in the end. I have always loved Sigma products, and can't count the number of times I have recommended them to my friends, but this is it for me. What would be the point of me waiting for ANY of their sales event, EVER? To say I am upset is an understatement.

SIGMA BEAUTY FREE

What was the point of me waiting for their free ww shipping event? The whole reason I would anxiously wait is so I can enjoy some savings on products I love. Had I known from the first purchase years ago that this is what would happen, I would never again have purchased from them. If this is the case, why was this the FIRST time this has happened in the FOUR years I have been a customer.

When I contacted their customer services, they gave me a rote run around that this was their policy and that it was a duty fee, etc, etc. So imagine my shock and anger after receiving a call telling me that not only will I have to pay again, the amount is more than DOUBLE what I would have paid for expediated shipping. In a all the years I have purchased from them NEVER before have I been charged past what I paid from my purchase on the site. I have been a loyal international sigma customer for many years, purchased many things from them and I wait months every year for their world wide free shipping events, as this is the only way I can avoid the exorbitant international shipping fee. The products themselves are stunning, my only constructive criticism would be that I can't understand why such a large successful brand are even still offering untracked shipping in 2021 (and more to the point charging so much for tracked shipping) when other much more affordable stateside companies (like Colourpop) give you tracked shipping as a given? I feel like tracked shipping for all orders would eliminate a lot of customer complaints? Anyway, really happy I grabbed the palette vault but will look to order Sigma products from a UK retailer that stocks them in future to avoid wait times/worry it wont arrive. After reading these reviews I was worried my order wouldnt show up, and it did take a while (to be fair it was over the xmas and NY period) but my order arrived in excellent condition and no extra customs charges were applied (I'm in the UK). Great products, shipping process could be improvedįirst ever order with Sigma, I ordered the palette vault (4x eyeshadow palettes) which wasnt available at the UK stockists at a really good price over black friday and selected untracked shipping. YOU HAVE ABUSED THE PRIVILEGE OF ACCESS TO MY EMAIL. I WILL NEVER EVER EVER BUY YOUR PRODUCTS AGAIN UNTIL YOU STOP SPAMMING MY EMAIL BOX PERMANENTLY. No eyeliner or whatever is worth the inbox attacks. I've reported them to the FCC and I encourage you to do the same. They are even worse than condenast, which is also relentless and doesn't comply with unsubscribe laws.

my advice is to either buy secondary market on ebay, to use a throwaway or disguised email address, or to set your email filters to send anything 'From: 'sigma'' directly to spam. You can't purchase online without providing your email address obviously. they use a lot of tactics to evade email filters. I bought a few products from them and receive upwards of 5 emails daily. the unsubscribe link leads to a page that is permanently broken. fine products worst email spam I've ever encountered. They do not comply with email laws requiring unsubscribe options. I emailed as directed so that they would TAKE ME OFF THEIR EMAIL LIST and they have since sent me multiple emails daily.

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